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WORK EXPERIENCE -  

Southern Adventist University, Feb. 2023 – Present

Academic Support Manager in Adult Degree Completion Program 

• Develop and implement individualized academic plans for students facing academic challenges, resulting in improvement in GPA and an increase in course completion rates and graduation rates among the adult learners under my guidance.
• Maintain accurate records of student progress and outcomes using TracCloud, enabling evidence-based decision-making to further enhance academic support strategies.
• Consistently help adult students come off academic probation within 2 academic modules, improving their grades and their self-esteem
• Provide innovative and comprehensive assistance to adult learners with effective study skills, time management techniques, syllabus decoding, textbook strategies and self-motivation strategies to ensure success in college and in life.
• Development of the Academic Toolbox© program - created and copyrighted an extensive array of educational materials: study guides, worksheet resources, time management planner
• Creation of the 1 Hour Planner© weekly/monthly schedule, 1hourplanner.com to facilitate time management and organizational skills
• Advise students on academic goal-setting, resulting in higher rates of on-time degree completion and overall academic success
• Facilitate one-on-one counseling sessions to address students' personal and academic challenges, fostering a supportive and inclusive learning environment
• Demonstrate excellent communication skills by fostering strong relationships with students, providing constructive feedback, and effectively addressing concerns, contributing to a positive and productive coaching experience for students
• Collaborate with colleagues to exchange insights and best practices, actively participating in a team-based approach to student support that improves overall outcomes

Amgen Safety Net Foundation, Oct. 2022 – Feb. 2023

Patient Assistance Program Counselor, Customer Service Representative             

• Fast paced, remote customer service representative that triaged inbound calls, carefully assessed their purpose, prioritized handling, and then documented that information within multiple systems.
• Collaborated closely with patients and HCP office staff to pre-screen eligibility requirements, exhaust payer requirements/barriers, refill prescriptions, assist with client documentation and obtain application information.
• Refilled patient’s medications, insured prescriptions were written accurate, and medications sent out on the correct date, via the correct method and arrived at the patient's home at the correct time.
• Engaged with patients and providers via inbound and outbound calls, providing guidance and education on program eligibility, pre-screening, additional assistance information, explaining Medicaid requirements, obtaining needed information for completion of application, prior authorizations and then providing that information to them and their HCP.
• Collaborated with customers to complete PAP documentation for the free-drug eligibility screening process based on multiple PAP criteria/requirements for the medications: Aimoviq, Corlanor, Otezla and Repatha
• Confidentiality was imperative and HIPAA guidelines (Health Insurance Portability and Accountability Act) had to be followed as well as reporting medication adverse events to FDA online.

Senior Helpers of Chattanooga, Oct. 2019 – Jan. 2020

Scheduling Coordinator, Recruiter, Clerical Support                                                                                             

• Successfully managed a high-volume schedule, coordinating 850 weekly hours for 90 clients and 70 caregivers in a fast-paced, ever-changing environment.
• Pioneered the creation and management of Senior Helpers of Chattanooga's first Facebook job page with an online application process, attracting over forty qualified applicants within the first three weeks
• Utilized diverse recruitment tools to attract, screen, and hire top-quality employees, ensuring a streamlined and efficient hiring process; conducted interviews and performed reference checks, optimizing time-to-hire
• Conducted regular supervisory visits to clients' homes while demonstrating exceptional communication by promptly notifying clients and caregivers of schedule changes, cancellations, and additions all the while maintaining adequate staffing levels to ensure the highest standards of care and service in the industry.

Caregivers at Home, Jan 2019 – Oct 2019

Recruiter, Clerical Support, Caregiver 

• Utilized various recruitment tools to attract. screen and hire quality employees
• Held interviews, made reference checks, and reduced the time to hire while ensuring proper authorizations were made on all personnel forms
• Assisted with preparing for compliance, state audits and MCO audits
• Updated all records of clients and caregivers in the Rosemark system; added 12 new fields in Rosemark for updating Caregiver credentials
• Implemented and created a daily phone log with all incoming calls
• Implemented and created a monthly newsletter, print and digital
• Copied and maintained all documents needed for the daily running of the office, forms for caregivers, quarterly in-services, new hire admission packets, and new client intake packets
• Answered telephones and directed calls to the appropriate office staff; maintained phone relationships with Blue Cross Blue Shield, and Amerigroup United Healthcare as well as private pay clients
• Caregiving duties such as grocery shopping, housekeeping, assist with medication assistance, perform personal care assistance such as dressing, ambulation, in-home respite, companionship, light housekeeping

Southern Adventist University, Sept. 2018 – Feb. 2019

Academic Coach in Student Support Services                                                                                                                                                                                     

• Became Southern Adventist’s University first Academic Coach and tasked with creating the Academic Coaching program from the ground up - developed custom academic support materials drawing from experts in the field, including study guides, time management templates, and test preparation strategies, enhancing students' access to valuable resources.
• Collaborated with university departments, faculty, and staff to facilitate workshops and seminars on study skills, time management, and test preparation, reaching students and receiving consistently positive feedback on the effectiveness of these programs.
• Utilized the latest research regarding study skills, time management, procrastination, ADHD, brain growth, and neurodivergent brain and then implemented that research into my academic coaching sessions and created materials
• Conducted comprehensive one-on-one instructional coaching sessions resulting in enhanced academic performance and increased confidence while facilitating their exit from academic probation, and increasing student retention and graduation rates for the university
• Identified and addressed academic challenges faced by students, such as procrastination, motivation issues, and time management deficiencies, creating targeted intervention plans to overcome these obstacles.
• Offered guidance and resources to improve students' study techniques, including note-taking, effective reading strategies, and exam preparation
• Identified and addressed academic challenges and obstacles faced by students, such as procrastination, motivation issues, and time management deficiencies, and created individualized targeted intervention plans to overcome these obstacles.

Southern Adventist University, 2000 – 2003

Administrative Assistant in Disability Support Services 

• Provided indispensable support as the Administrative Assistant to the Director as we orchestrated the first Disability Support Services department on the campus of Southern Adventist University (then Southern College)
• Coordinated disability services for the students at the newly opened Center for Learning Services, as well as educated the faculty about the importance of disability services, law, and accommodations
• Demonstrated exceptional time management skills by efficiently scheduling the Director's appointments with students, faculty, and committees, optimizing her engagements
• Safeguarded sensitive information by meticulously maintaining call logs and preserving the confidentiality of student records and services, upholding the highest standards of professionalism
• Played a pivotal role in the creation and development of the Academic Power Tools program, empowering students with valuable academic resources and enhancing their learning experiences; also helped implement the first tutors and tutoring center for the college
• Cultivated a collaborative and inclusive work environment where all disabilities can learn and thrive through either accommodations, tutoring, or additional resources on campus and in life
• Encouraged and motivated students to stay on track with their academic goals, acknowledging their accomplishments and offering constructive feedback to address areas that needed improvement
• Collaborated with students to identify their unique learning styles, needs, and preferences, creating a supportive and engaging partnership that enhanced the effectiveness of academic support

EDUCATION -                                                          

University of Maine at Presque Isles,  May 2024 

Bachelor of Arts in English – Professional Communication & Journalism                                                      

Pierpont Community College,      Dec 2023

Board of Governors Associate of Applied Sciences,  Marketing Concentration                                                

Southern Adventist University,  2023 attendee

BS in Integrative Studies                                                                    

Southern Adventist University, 1990-1993 attendee

BA in Public Relations                                                

CERTIFICATIONS, SKILLS AND INTERESTS

• Vanderbilt University, Prompt Engineering for ChatGPT certification
• Proficient in ChatGPT, Midjourney, Luminar AI, Adobe Lightroom, Adobe Premiere Rush/Premiere Pro, Wondershare Filmora, Adobe Illustrator/Photoshop, Canva, CreateStudio Pro, Grammarly
• Lifetime graphic designer and content creator - portfolio includes designing a cereal box for McKee Foods (Little Debbie), Editor of Southern Accent, student newspaper, Editor of SAU Faculty Newsletter, interned for the non-profit organization, HealthFest Inc., as event planner and director of marketing with the keynote speaker being Surgeon General C. Everett Koop.
• E-commerce experience for online sales: product photography, branding, creating digital assets for Etsy, Meta Shop, and Shopify